A phone conversation with Sonali, id# 872226
Dear Mr. Dell,
It's 11:48am my time. I just got off the phone with a Dell customer service representative named Sonali, id #872226, and she declined to establish a conference call between myself, her, and APX, but after having me explain what was going on, she assured me that she would contact Amanda at APX and then either call me or e-mail me back to let me know what she found out. If she doesn't call me back by this afternoon, I suppose I'll call and ask for a manager again and see if I can get any traction that way.
I'll keep you posted.
Sincerely,
Richard
It's 11:48am my time. I just got off the phone with a Dell customer service representative named Sonali, id #872226, and she declined to establish a conference call between myself, her, and APX, but after having me explain what was going on, she assured me that she would contact Amanda at APX and then either call me or e-mail me back to let me know what she found out. If she doesn't call me back by this afternoon, I suppose I'll call and ask for a manager again and see if I can get any traction that way.
I'll keep you posted.
Sincerely,
Richard
posted by Richard at 8:47 AM
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