A phone conversation with Nancy.

Dear Mr. Dell,

Nancy, part of the Executive Services Team in the Executive Offices at Dell, just called me. She told me that she was setting up an exchange, that she'd call me back with a new order number and other details for me in the morning, and that the new machine would be built as quickly as possible and overnighted to me. She gave me possible every direct way to contact her at Dell Corporate Headquarters, and assured me that she was pulling every string available.

Thanks for your attention to this matter. I'll keep you posted about what happens tomorrow morning.

Richard