You have permanently lost a customer, Mr. Dell.

Dear Mr. Dell,

Today I received a letter from the Exchange Return Team, informing me of the following:

"Our records indicate you have been shipped replacement product, but have not yet returned the original equipment."

It further says that my warranty will not be transferred to the replacement until the original has been returned.

I had received a letter regarding this a month ago, but assumed that, since Nancy had dealt with this, that not everything had quite yet filtered down where it needed to, and there was nothing further I needed to do. Apparently I was wrong.

I forwarded all of my correspondence with Nancy to DellUnit_Exchange@Dell.com, CCing Nancy (who, in case you don't remember who that is, you can get ahold of her by e-mail at Nancy_Dorr@dell.com, or by phone directly at 1-800-624-9897, x7262073). I also directed them to this blog. I informed them that, per all of that correspondence, there is no original product to return, that this replaced an order that was lost. I also informed them that, as a result of my problem apparently not having actually been resolved correctly, despite all I had gone through to get my laptop shipped to me in the first place, I will never purchase anything from Dell again. And I mean to keep to that. Not only that, but I will actively recommend against Dell in the future to people I know who are buying computers. I am simply amazed that, after everything I have documented and informed you of, this further problem would develop.

Mr. Dell, you blew it. Dell Computer will never get another cent of my money, or that of anybody I know, if I have anything to say about it.

Respectfully,

Richard